SHIPPING & REFUND
What happens if my items get broken in the delivery?
Please open and check the items are all in good condition. If any damage has happened, please contact us within 48 hours. Please kindly take a photo including:
• The packaging,
• The parcel label (clearly showing the reference number), and
• The damaged item.
Important: These all need to be displayed all in the one photo for the claim to be processed. Please send the photo to: email@example.com
Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.
Once we have shipped your order, you will receive an automated email that includes the tracking information.
Australia wide shipping is charged at a flat rate $12.99.
We may use either Australia post or Sendle for our shipping, depending on your location or if you are using a PO Box.
All our delivers are marked "Authority to Leave", you will need to access the Australia Post MyPost website and update your preferences if you would like to change this.
Shipping charges are based upon a flat rate of $19.95 for total order weight up to 1kg. If over this weight, you will need to contact us for a custom shipping quote.
Please note: International shipping is not included with free shipping offers.
Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
SEVENTEEN70/BOTANICALS is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage. However, Extra Cover is available for items valued up to AU$5,000 (this may vary for some countries). It covers against loss, theft or damage of your parcel while being shipped by Australia Post. This is available as an option during the check out process.
Monday - Friday: Order before 9am AEST
AUSTRALIAN DOMESTIC POST
If ordered before 2pm AEST delivery may take up to two days via the post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
AUSTRALIAN DOMESTIC ORDERS
Are fulfilled through either Australia post or SENDLE with an estimated shipment time of 3-10 business days.
Are fulfilled through Australia Post International or TNT with an estimated shipment time of 2-3 weeks.
Please note that shipment time is not guaranteed by SEVENTEEN70/BOTANICALS or Australia Post or shipping partners SENDLE and ARAMEX
SEVENTEEN70/BOTANICALS is not responsible for an order once it is in the Australia Post system, Sendle system or Aramex system.
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.
You may email our customer care team within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.
Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 10 working days to process.
While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time frame. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways!
If you have purchased an item from a stockist, please refer to their store policies and contact them directly.
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our Customer Care team at firstname.lastname@example.org
We encourage you to purchase samples of the product before committing to the full size version, however, if you are not completely happy with your order you may return it (limited edition items, special promotions and samples are excluded).
For items returned within 30 days, a store credit or a replacement will be issued (please note: shipping costs will be deducted). Once we receive the returned items, we will process your request within 7 business days and you will be notified by email.